Warranty

Warranty coverage depends on the respective product category. Detailed warranty conditions for each category are provided below.

Warranty duration depends on the product category:

Warranties cover manufacturer defects only and exclude wear and tear, external damage, or misuse.

If you identify a material or manufacturing defect covered under warranty, please report the issue promptly. To submit a warranty claim, contact us at aftersales@porsche-design.us and provide a description of the issue along with relevant images. For Porsche Wall Charger Connect warranty claims, please contact 1‑800‑PORSCHE or email shop@porsche.us.

Contact customerservice@porsche-design.com to obtain an RMA and return label. Pack the item securely to prevent damage in transit. For freight-shipped items, we will provide carrier contact details for scheduling pickup. Please notify our Customer Service Center about a defective product before sending the item back to us.

Returns are free of charge for you. The return label will be made available to you by the seller after the complaint has been registered.

If you wish to return a defective product to a country outside the EU, please be aware of and comply with all local export laws and regulations.

Depending on the defect, the seller can repair or replace the product.

If you have any additional questions about the warranty, please contact our Porsche Shop Support. You can also find further information on the warranty conditions here.